Careers Centre - REL Field Marketing

  • Advantage Smollan - IT Support Engineer - Winnersh

    Position Type
    Permanent Full-Time
    Primary Location : City
    Dawn Olds
    IT Support/Development
  • Overview

    Advantage Smollan logo for icims



    IT Support Engineer – Advantage Smollan


    Full time, Permanent

    Salary: Competitive basic salary + annual company bonus + onsite parking

    Working: 5 days Monday-Friday, 35 hours per week

    Location: Winnersh Triangle, Berkshire RG41 5TP


    Do you have a strong analytical mind?

    Do you have excellent technical, communication and interpersonal skills?

    Are you a strong team player and possess passion and confidence?


    If so, we are interested in speaking with you about joining our IT team as an IT Support Engineer at Advantage Smollan.


    Your responsibilities will include the following:

    • Install, maintain & support PC’s, laptops, PDAs, tablets, internal telephone system, printers and other peripherals
    • Work helpdesk issues, identifying potential Risks to Group systems
    • Trends / Common issues
    • Training Requirements
    • Operational & Procedural changes
    • 1st/2nd line queue, escalate & resolve issues within agreed SLAs
    • Work with 3rd Line to carry out line troubleshooting and Projects
    • Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue.
    • Recommend appropriate operating procedures and ensure documentation is created, maintained and distributed appropriately
    • Liaise with development team to take ownership of resolution on issues with client facing systems
    • Manage & assist with company/office moves, packing and unpacking computer equipment as required
    • Support helpdesk staff during peak periods & absence
    • Primary time shift will be 10am to 6pm but will be required to work 8am to 4pm and 10am to 6pm when covering vacation/absence
    • Resolve qualified issues to successful resolution

    You will have:

    • Customer service skills, able to create and maintain relationships with users
    • Good knowledge of PC/Laptops/ and Tablets (Apple/Android)
    • Experience of automation systems for deploying PC/Laptops/tablets.
    • Basic knowledge LAN/WAN networking (TCP/IP), email gateways
    • PC/Laptop build & configuration including experience of Windows 7/8x
    • Configuration of Microsoft Office Professional 2007 or above
    • Experience in Helpdesk/Call management of own tickets
    • Administration/Implementation Knowledge of Windows server (2K3 and above), Active Directory, Microsoft Exchange (2007)
    • General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage
    • Remote access management, experience of SonicWall an advantage
    • Server Build & configuration within agreed specification or DBA Experience with MS SQL 2005 onwards a distinct advantage


    In return we will offer you:

    • Full training and ongoing support to enable you to fulfil your role to the best of your potential
    • Access to on demand technical learning platform with access to 100’s of training programmes
    • Great career opportunities
    • A fun working environment where performance and success are really rewarded


    The Advantage Smollan Group is the first and only global provider of innovative outsourced sales and marketing solutions, allowing us to leverage best practices, capabilities, and technologies to offer highly effective and consistent international representation to clients.


    If you would like to be part of our success apply today!


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